Effective Date: [Insert Date]
Business Name: LionShield Singapore
Website: [Insert Website URL]

At LionShield Singapore, we strive to provide a fast, secure, and smooth shopping experience. This policy explains how we handle shipping, delivery, and returns for all orders placed on our website.

1. Shipping Policy

1.1 Delivery Locations

We currently deliver within Singapore only.

1.2 Processing Time

• Orders are typically processed within 1–2 business days (excluding weekends and public holidays).
• You will receive a confirmation email when your order has been processed and another when it has been dispatched.

1.3 Delivery Time

• Standard delivery: 1–5 business days from the date of dispatch.
• Delivery times may vary depending on the courier, location, or peak seasons.

1.4 Shipping Fees

• Shipping fees are displayed at checkout based on your selected delivery method.
• Free delivery may be offered for orders above a minimum spend (e.g., SGD $50) — check our website for current promotions.

1.5 Delivery Partners

We work with reliable local courier partners to ensure your order is delivered safely and promptly.

1.6 Delivery Issues

• Please ensure all shipping details provided are correct. LionShield is not liable for orders lost due to incorrect or incomplete addresses.
• If your parcel is delayed, please contact us at [Insert Email] for assistance.

2. Returns & Exchange Policy

2.1 Eligibility for Returns

We accept returns for most items within 7 days of receipt, under the following conditions:

• Items must be unused, unopened, and in original packaging.
• A valid proof of purchase is required.
• Items must be returned in resalable condition.

2.2 Non-Returnable Items

Due to hygiene and safety reasons, we do not accept returns for:

• Used or opened screen protectors, charging cables, earphones, or personal accessories
• Items labeled “Final Sale” or “Non-returnable” on the product page

2.3 Return Process

To initiate a return:

1. Contact our support team at [Insert Email] within 7 days of receiving the item.
2. Provide your order number, reason for return, and supporting photos if applicable.
3. Once approved, send the item to the return address provided by our team.

Note: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

2.4 Refunds

• Refunds will be processed within 5–10 business days after we receive and inspect the returned item.
• Refunds will be made to the original payment method.
• Shipping fees are non-refundable, unless the return is due to our error.

2.5 Exchanges

• If you received a defective or incorrect item, we will gladly exchange it at no additional cost.
• Exchanges are subject to product availability.

3. Damaged or Incorrect Items

If you receive a damaged or incorrect product:

• Please notify us within 48 hours of receiving your order.
• Include clear photos of the item and packaging in your email.
• We will arrange a replacement or refund as appropriate.

4. Contact Us

For any shipping or return-related inquiries, please contact:

LionShield Singapore
📧 Email: [Insert Email Address]