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Frequently Asked Questions
📦 Payment & Shipping
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayNow, and ShopeePay (if redirected). Payments are 100% secure.
Q: How much is the delivery fee?
A: We offer free local shipping for orders above $20. For orders below $20, a flat shipping fee of $1.99 applies.
Q: How long does delivery take?
A: Orders are processed within 1 working day and typically delivered within 2–4 working days via our courier partners.
Q: Can I track my order?
A: Yes! Once your order ships, you’ll receive a tracking link via email or SMS.
🛍️ Orders & Returns
Q: Can I cancel or change my order after checkout?
A: If your order hasn’t been shipped yet, drop us a WhatsApp message immediately and we’ll do our best to help.
Q: Do you accept returns or exchanges?
A: Yes — we accept exchanges for defective or wrong items. Please contact us within 7 days of receiving your order.
Q: I received a damaged item. What should I do?
A: We’re sorry about that! Please WhatsApp us with a photo of the item, and we’ll arrange for a replacement right away.
Free shipping on orders over a certain amount
Lifetime Customer Support
Secure, Easy Payments
